Onboarding
Service Initiation & Kickoff, Establish Communications Plan, Remote Access, Test Plan Creation & Validation
Cisco Security Expert as a Service
ModernCyber’s Cisco Security Expert as a Service (CSEaaS) is designed to supplement your IT Team by providing on-demand access to experts to manage, maintain, and optimize Cisco Security Solutions. This service helps organizations enhance their existing Cisco security product deployments, ensuring up-to-date solutions and configuration in accordance with industry best practices.
CSEaaS Benefits
Achieve faster value, reduce risk, and improve security
Leverage your Cisco Security investment
Keep solutions up-to-date, adopt new use-cases, and optimize the configuration by incorporating current best practices.
Minimize Risk
We leverage a proven test plan methodology for configuration changes and upgrades to circumvent complex issues.
Fill the Skills Gap
Maximize and extend the capabilities of your current IT Team by adding Cisco Security expertise on-demand.
Predictive Costs
Our predefined services for Upgrades, Patches and Certificate Maintenance are included to limit unexpected operations and management costs.
White-Glove Support
Leverage Cisco Security specialists to assist in the configuration, operations and maintenance.
Collaborate with Confidence
Work side-by-side with our technical advisors to assist with troubleshooting and provide customer advocacy with Cisco TAC.
Example Service Delivery
The order in which tasks are performed are determined collaboratively during customer onboarding.
Q1
Q1-4
Consulting & Advisory
Following Onboarding, Customers have immediate access to Cisco Security Experts via their quarterly support bucket of hours. Consulting & Advisory Hours can be utilized to plan, design, implement new use-cases, or optimization of configuration or troubleshooting. Knowledge transfers can be scheduled to train teams on new versions, features, best practices, etc.
Q1
Health Check
The Cisco Security Health Assessment analyzes your operational capabilities and deployment effectiveness to provide tailored guidance and maximize the value of Cisco Security solutions in your environment. The health check service in short provides a comprehensive review of the Cisco Security deployment configuration & architecture overall health, stability, and scalability. The assessment ensures your deployment performs optimally and is compliant with your security policies. It will help you prevent unstable or unexpected behavior that could impact many business-critical and revenue-generating processes.
Q2
Software Upgrade
The outcome is that your Cisco Security Solutions will be running on the latest stable/suggested release and able to help provide full coverage and control of access to network resources.
Q3
Certificate Maintenance
Most PKI certificates must be renewed yearly and this includes Security Solution certificates. We work with your team to generate updated certificates and schedule the maintenance to replace/update the certificates on Cisco Security products.
Q4
Offboarding
When approaching the end of the subscription term a closeout meeting is held to review a summary of service, all deliverables, and outcomes.