ISE Expert as a Service is now ModernISE Expert

Cisco Identity Services Engine (ISE) is a market-leading Network Access Control (NAC) solution that delivers adaptable, secure, and context-aware network access across your environment. With intelligent, intent-based policy enforcement and integrated compliance capabilities, Cisco ISE empowers organizations to establish trusted access.

Because Cisco ISE is such a robust and highly configurable platform, the depth of design, configuration, and architectural knowledge required to deploy ISE can be significant. In most cases, Cisco and its partners strongly recommend engaging an experienced ISE engineer for planning, design, and implementation.

Meet ModernISE Expert

ModernISE Expert is designed to augment and enhance the capabilities of your IT team by providing on-demand access to ModernCyber’s skilled Cisco Security Engineers. This service helps organizations effectively manage, maintain, and optimize their existing Cisco ISE deployment and ensures that their environment stays aligned with Cisco and industry best practices.

Available as a 1 or 3 year subscription, all ModernISE Expert Subscriptions include:

• A comprehensive ISE Health Assessment
• ISE Software Upgrades
• Certificate Maintenance
• Software patch installation
• Optional consulting and advisory hours for customers on Advantage or Premier subscriptions

ModernISE Expert is the ideal solution for organizations that rely on Cisco ISE yet lack the dedicated in-house ISE engineering expertise to effectively manage and maintain it.

ModernISE Expert Service Tiers

• Essentials – A maintenance-focused package designed to relieve customers of time-consuming tasks such as ISE upgrades, patching, certificate renewals, and a general health assessment of the current deployment.
• Advantage – Includes all Essentials maintenance services plus a bucket of design and configuration support hours.
• Premier – Complete maintenance, design, deployment, and configuration support for customers seeking full lifecycle ISE engineering assistance.

Success Story

ModernISE Expert Elevated Security for Mobile County, Alabama

The Challenge

Mobile County, Alabama faced ongoing issues with limited support and inconsistent reliability from their previous service provider. They struggled to find a partner with the specialized expertise required to manage Cisco ISE effectively.

The County emphasized that ISE’s complexity was a major barrier:

“Cisco ISE is a very specific technology, and there aren’t many experts who can deploy it successfully. With the level of knowledge required, if you're not well-versed in ISE, it can easily cause disruptions across the environment.” – Brad Bray, Mobile County Alabama

In addition, the County’s engineering staff had limited experience with Cisco ISE and required a partner who could both manage their deployment and provide the team with meaningful knowledge transfer.

The Solution: ModernISE Expert

Mobile County’s ModernISE Expert engagement included:

• A dedicated Cisco Security Engineer to lead onboarding and discovery, gaining a deep understanding of the County’s environment.
• A comprehensive ISE Health Assessment, which bench marked their deployment against Cisco best practices.
• Remediation Services to address issues identified during the assessment.
• Ongoing advisory and consulting services for one year, including architecture planning, new use-case implementation, and proactive solution maintenance.
• Targeted Knowledge Transfer and Technical Enablement Sessions to strengthen the engineering team’s understanding of Cisco ISE.

Result

Mobile County now benefits from a fully-validated ISE deployment that is aligned with Cisco Best Practices and is continuously optimized with the help of ModernCyber’s Engineers to support the County’s evolving business requirements.

Mobile County’s engineering team also gained a solid technical understanding of Cisco ISE, and they have adopted both Cisco’s recommended approaches and ModernCyber’s proven deployment methodology.

Most importantly, the County now has confidence in a services partner who is responsive, attentive, and highly skilled.

They cite their experience with ModernCyber’s expert engineers as:

“Nothing but a positive experience. It’s clear that the ModernCyber team is extremely knowledgeable in ISE, always several steps ahead, and very responsive to our questions and needs.”